Shop Manila FAQs

Shop Manila is the one stop shop for all your lifestyle needs. With just a click, Shop Manila is making a conscious effort to bring the power of convenience at your fingertips. It offers a variety of footwear, apparel and accessories for the hip and trendy and each store carries a different range of well known and exciting brands, waiting to be discovered by you.

Shop Manila's business philosophy calls for the empowerment of individuals through convenient shopping through e-commerce. Shop Manila's value proposition revolves on giving consumers the power and ease of purchasing products online. Shop Manila offers innovation through services that ensure a high standard of satisfaction for both users and enterprise and aims to maximize their corporate value to become a truly global online shopping site with uncompromising customer service.

Shop Manila is powered and owned by World Balance International Inc., a trusted and highly recognized company in the Philippines.

There are 4 ways for you to pay for your orders

  • Bank deposit- please make your payment directly through our bank account in BDO under World Balance International Inc with acct no. 001600143537
  • Payment Center - kindly email your request for account details to payment@shopmanila.com
  • Paypal- for credit card users, you can make your payment through Paypal by creating an account. Once you create a PayPal account, please search for the email webstore@worldbalance.com.ph to transfer your payment.
  • Cash on Delivery- this is available for XEND as logistics and
    • Metro Manila
    • Bulacan – Balagtas, Bocaue, Guiguinto, Malolos, Marilao, Plaridel, Meycauayan, San Jose Del Monte, Sta. Maria
    • Cavite – Amadeo, Bacoor, Carmona, Cavite City, Dasmariñas, GMA, Gen. Trias, Imus, Indang, Kawit, Mendez, Naic, Noveleta, Silang, Tanza, Trece Martirez
    • Laguna – Biñan, Cabuyao, Calamba, San Pedro, Sta. Rosa
    • Rizal – Angono, Antipolo, Cainta, Binangonan, Rodriguez, Taytay, San Mateo, Cardona, Jalajala, Teresa.
    within selected areas only.

Once you have made your payment, please send a proof of payment and email it to payment@shopmanila.com so we can verify the payment and process your order for delivery.

Shop Manila provides FREE delivery to all of our customers nationwide for orders P800 and above.

As of the moment, we ship orders ONLY in the Philippines.

Your item is eligible for a free return or exchange if it meets

  • Within 30 days of receipt
  • Invoice available
  • Original condition & tags intact
  • Original packaging

the following conditions:
Should you wish to return your item, please send an email to care@shopmanila.com stating your reason for returning along with the proof that your item is eligible. Customer Service will assist and coordinate with you the fastest way to return your item.